Aspect Logo

Below is a list of current and End of Service Life products for both Aspect and Genesys. Please review and if you have any questions please reach out to Support@vortalsoft.com.

This page is updated on the first day of each month.


Current Versions

Aspect Unified IP 7.4

Aspect Advanced List Management 7.4

Advanced Quality Management 19

Aspect Workforce Optimization 19

Aspect Unified Media Server (UMS) Telephony Gateway


Recent or Near End of Service Life Products

The following is a list of all software currently End of Service Life

Aspect Unified IP 7.2 as of December 2018

Aspect Advanced List Management 7.2 as of December 2018

Aspect Telephony Media Server (TMS) Gateway as of March 2020

Aspect Digital Communications Processor (DCP) Gateway as of March 2020

Advanced Quality Management 19

  • v18.2 December 2021
  • v18.1 July 2021
  • v18 March 2021
  • v8.3 September 2020
  • v8.2 June 2019
  • v8.1 December 2018

Aspect Workforce Optimization

  • v18.2 December 2021
  • v18.1 July 2021
  • v18 March 2021
  • v8.3 September 2020
  • v8.2 June 2019
genesys2

Genesys Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI) within a suite.


Pure Connect

The current live edition of Pure Connect is 2020R1


Pure Engage

The current live edition of Pure Connect is 2020R1


Pure Cloud

The current live edition of Pure Connect is 2020R1