1. Director Technical Sales (NJ, USA and Delhi, India)
2. Call Center System Engineer - Call Center(NJ, USA and Delhi, India)
3. Inside sales (Tele-Marketing) (NJ, USA and Delhi, India)
4. Programmer Analyst (Somerset, New Jersey)
5. Other Jobs (US Only on DICE)

Director Technical Sales  top..

Responsibilities: Direct and Indirect Sales and Marketing of : CTI and Call Center Solutions and Services. Interactive Voice Response. Communication Solutions. Voice Messaging.

Adhere to assigned quota of sales and must be goal driven to exceed quota consistently. Preparation of Preliminary quotations, Cost & Budget proposal Understanding the requirements of the clients and provide customized solutions - as well as track the implementation and integration of the changes.

Generating / servicing accounts for Voice and data networks -

Should have sold solutions based on products of one or more of the following and have a thorough understanding of key selling points and strategies: Concerto, Avaya, Nortel, NICE.

Provide necessary services and resources to implement the solution. Identify and manage vendor relations, corporate clients and give sales presentations / seminars to increase customer base. Management of Key accounts & Relationship Management

Desired Profile : Candidate must be: - BE (Any) - MBA (preferred) - Must have 6-10 years of experience - Must have extensive knowledge of call center, voice and data products and sales in the relevant industry. - Should have excellent communication skills.

Please send your resume in word format to careers@vortalsoft.com.

Call Center System Engineer  top..

We are currently seeking a Call Center System Engineer who will be responsible for the technical architecture and implementation of projects in support of the client's call center primarily using Concerto Software EnsemblePro suite of call center products. In this role, you will need the knowledge and skills relating to call center technology, including CTI IVR ACD Workforce management Call routing Call recording Quality Monitoring are critical to success in this position.

Your responsibilities will also include architecture, analysis, specification development, implementation, configuration, testing and post-rollout support as a part of global call center projects.

Required Skills – Must Have Experience architecting high-availability, mission critical systems Knowledge of call center technologies including IVR/VRU, CTI, ACD, Call Routing, Workforce Management Experience in developing functional and technical specifications Experience in IVR design, writing test plans/cases for call center projects, testing call center applications and hardware, CTI implementation Experience working with Concerto EnsemblePro product is a huge plus Experience with installation and configuration of Windows and UNIX hosts for CTI environments, including TCP/IP and data networking.

Understands role and importance of user in process Required Skills - Good To Have Provide and configure PBX, ACD, and iPBX (switch) environments for Development , Testing and Technical Support as needed. Provide problem resolution on all development platforms for Telephony systems. Experience in configuration, testing, and troubleshooting of T-1 and/or E-1 circuits, including ISDN-PRI. Related skills including the usage of T1/PRI test equipment is a plus. Any VoIP experience with network quality and QoS and Audio Codes equipment is a plus. Certification on at least two dissimilar telephony platforms. Preferred list below: NEC Intecom/EADS Rockwell Cisco Alcatel Nortel Avaya Aspect Siemens VoIP, including H.323 & SIP systems

Please send your resume in word format to careers@vortalsoft.com.

Inside Sales (Tele- Marketing)   top..

We have requirement for our Upcoming Call Center Operation in Delhi for Inside Sales (Tele-Marketing) Professionals.

Experience: 1- 2 years of experience in an outbound voice sales program. User level knowledge of MS office is imperative. Excellent spoken skills with a voice trained with a propensity for sales. Good written skills for email with excellent capabilities in learning new technologies and products.

The Role: Generate leads § Prepare - Research and understand the target client’s business. § Cold and Warm Call - Call and speak with a targeted list of prospective clients about our products and services § Pre-Qualify - Generate interest and identify requirement for products and services. § Qualify – Once basic interest is established, find out timelines, budgets and key decision maker(s) and their roles – Gather more contact information that started with (e-mails, phone numbers, best time to call etc) § Market – Match and send electronic and or paper collateral for areas of interest. § Engage - Set appointments for the front end sales team and hand over leads for follow up. Educational Qualifications: BA/BCom/BCA/BBM/BSc

Soft Skills: Must possess excellent verbal and written communications skills, professional sales training, pleasing phone presence, enthusiastic nature and excellent electronic organizational skills. Must be very proficient in the use of phone, e-mail and web. Should you have the requisite 'skills' as cited above.

Please send your resume in word format to careers@vortalsoft.com.

 Programmer Analyst (Somerset, New Jersey) top..

Please send your resume in word format to careers@vortalsoft.com.