Below is a list of current and End of Service Life products for both Aspect and Genesys. Please review and if you have any questions please reach out to Support@vortalsoft.com.
This page is updated on the first day of each month.
Current Versions
Aspect Unified IP 7.4
Aspect Advanced List Management 7.4
Advanced Quality Management 19
Aspect Workforce Optimization 19
Aspect Unified Media Server (UMS) Telephony Gateway
Recent or Near End of Service Life Products
The following is a list of all software currently End of Service Life
Aspect Unified IP 7.2 as of December 2018
Aspect Advanced List Management 7.2 as of December 2018
Aspect Telephony Media Server (TMS) Gateway as of March 2020
Aspect Digital Communications Processor (DCP) Gateway as of March 2020
Advanced Quality Management 19
- v18.2 December 2021
- v18.1 July 2021
- v18 March 2021
- v8.3 September 2020
- v8.2 June 2019
- v8.1 December 2018
Aspect Workforce Optimization
- v18.2 December 2021
- v18.1 July 2021
- v18 March 2021
- v8.3 September 2020
- v8.2 June 2019
Get More Information
Genesys Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call distribution (ACD), interactive voice response (IVR) and computer telephony integration (CTI) within a suite.
Pure Connect
The current live edition of Pure Connect is 2020R1
Pure Engage
The current live edition of Pure Connect is 2020R1
Pure Cloud
The current live edition of Pure Connect is 2020R1