Expert Support At a Fraction of The Cost
VS HDIB
HDIB (help desk in a box) is a turn key internal and external help desk support solution for the corporation, for the contact center or for your end users.
Clients Who:
Are frustrated with their current services of their internal help desk
Have recently grown or experience a peak and are needing to provide 24/7 support with limited team members
Want to focus on their core business, but need expert IT support options for their internal or external users
Want expert Help desk support systems but don’t want to pay to set up and operate these solutions
Have peak season support requirements but can’t carry a help desk Tier 1-2 team throughout the year
Are in a expensive market and are having trouble in finding, training, managing and supporting these help desk requirements at a reasonable cost
Vortalsoft HDIB is the solution for you. Vortalsoft will
Provide you North American, trained, named help desk resources who know and understand your business and technical environments.
- Provide you hours of operation coverage as well as management of the resources providing these services
Provide escalation Tier 2+ resources to assist in OEM and Vendor escalations of tickets and manage through resolution
Provide a professional help desk software to input, track and report on your tickets
Provide phone, email, chat, and remote-control options in support to your users