Expert Support At a Fraction of The Cost

VS HDIB

HDIB (help desk in a box) is a turn key internal and external help desk support solution for the corporation, for the contact center or for your end users.

Volta Soft HDIB

Clients Who: 

  • Are frustrated with their current services of their internal help desk

  • Have recently grown or experience a peak and are needing to provide 24/7 support with limited team members

  • Want to focus on their core business, but need expert IT support options for their internal or external users

  • Want expert Help desk support systems but don’t want to pay to set up and operate these solutions

  • Have peak season support requirements but can’t carry a help desk Tier 1-2 team throughout the year

  • Are in a expensive market and are having trouble in finding, training, managing and supporting these help desk requirements at a reasonable cost

Vortalsoft HDIB is the solution for you. Vortalsoft will

  • Provide you North American, trained, named help desk resources who know and understand your business and technical environments.

  • Provide you hours of operation coverage as well as management of the resources providing these services
  • Provide escalation Tier 2+ resources to assist in OEM and Vendor escalations of tickets and manage through resolution

  • Provide a professional help desk software to input, track and report on your tickets

  • Provide phone, email, chat, and remote-control options in support to your users

Easily implemented, it can grow and flex with you and take on additional Tier 2/3 options in support of Azure, AWS, Cloud, Networks, VPN, Zoom, Goto meeting, MS Teams, MS office and applications, servers, firewalls, patching, hardware, software as needed.

 

ask us about VS Help Desk In A Box

We’re Waiting To Help You

Get in touch with us today and let’s start transforming your business from the ground up.

Get in touch