Expert Support At a Fraction of The Cost

VS HDIB

HDIB (help desk in a box) is a turn key internal and external help desk support solution for the corporation, for the contact center or for your end users.

Volta Soft HDIB

Clients Who: 

  • Are frustrated with their current services of their internal help desk

  • Have recently grown or experience a peak and are needing to provide 24/7 support with limited team members

  • Want to focus on their core business, but need expert IT support options for their internal or external users

  • Want expert Help desk support systems but don’t want to pay to set up and operate these solutions

  • Have peak season support requirements but can’t carry a help desk Tier 1-2 team throughout the year

  • Are in a expensive market and are having trouble in finding, training, managing and supporting these help desk requirements at a reasonable cost

Vortalsoft HDIB is the solution for you. Vortalsoft will

  • Provide you North American, trained, named help desk resources who know and understand your business and technical environments.

  • Provide you hours of operation coverage as well as management of the resources providing these services

  • Provide escalation Tier 2+ resources to assist in OEM and Vendor escalations of tickets and manage through resolution

  • Provide a professional help desk software to input, track and report on your tickets

  • Provide phone, email, chat, and remote-control options in support to your users

Easily implemented, it can grow and flex with you and take on additional Tier 2/3 options in support of Azure, AWS, Cloud, Networks, VPN, Zoom, Goto meeting, MS Teams, MS office and applications, servers, firewalls, patching, hardware, software as needed.

 

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Get in touch with us today and let’s start transforming your business from the ground up.

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