The following page will cover various support related information to help you with your general day to day maintenance of your contact center system.

Microsoft Updates

Microsoft Automatic Updates should be Disabled.

Clients should only install Critical Updates to systems after hours and only after a current VM level backup has been completed on all your servers.

If a problem arises after a Microsoft Update, please roll back the update and contact support with the details.

If this does not resolve the issue please revert back to the backups taken prior to the work.

Release notes

UIP ALM 7.4 Release Note

Stay tuned for more release notes soon

EOSL Information

Current Aspect Product Lifecycle center as of May 28th 2019

More Questions?

Contact support for latest information.