Continue is an independent support option for End of Service life contact center platforms during migration periods of for clients who need to stay on their current platform beyond the support term offered by the OEM.
Have existing contact center solution that is at end of service life
Need bridge support during migration or ongoing to stay on current platform
Need expert support for mission critical contact center environments but can’t afford the expensive extended support options offered or none are offered
Need flexible contract periods and declining or changing agent counts to meet their current use
Want to save 20-40% of their maintenance costs on end of service life solutions
Need experienced, professional North American Support from experts who know your environment and have experience supporting it in operations