Who is Vortalsoft?

VortalSoft is a privately held, global information technology solutions firm founded in 2000. Our employees collectively have over 500 years of Information Technology business experience. Vortalsoft is a new category of consulting and services firm. We are focused solely on building solutions and capabilities that help companies build competitive differentiation. VortalSoft specializes in developing solutions for both Small to Medium sized companies as well as the Global Enterprise.

Meet Our Team

Sanjay Malhotra

Chief Financial Officer, Partner

Sanjay is a Senior Partner at Vortalsoft. His responsibilities include guiding and executing the organization’s overall strategic vision and positioning VortalSoft to be one of the foremost leaders in Contact Center and IT Services Solutions company. With decades of experience in working in telecom, information technology and the financial industries, Sanjay has developed an extensive cross-functional experience in business development, technical support operations, conceptualizing and executing new projects, and managing profit centers. Examples of Sanjay’s expertise can be seen at some of finest Fortune 500 companies such as Morgan Stanley, AT&T and Siemens.
Sanjay holds a Master in Computers from JNU, Delhi and Bachelor’s degree in Mathematics from St. Stephens, Delhi.

Ann-Marie Casey McCann (AMC2)

Senior Vice President: Global Contact Center Practice

As Senior Vice President: Global Contact Center Practice, Ann-Marie is our Chief Solutions and Customer officer and is responsible for the strategy and overall management of VortalSoft Global Contact Center Practice, which includes Global Technology & Operations, Enterprise Sales, Implementations, Applications Development, Consulting Services, as well as Delivery Services and Support. In addition to overall leadership of the Contact Center Practice, Ann-Marie is responsible for ensuring our customers ongoing success and satisfaction.
Ann-Marie holds a Bachelor of Commerce Degree from McMaster University, specializing in strategic, operation and international business and an International Degree in Management (IMM/MBA) from Purdue University, Krannert School of Management
With decades of experience leading mission critical build, consulting, transformation and ongoing operations of hundreds of thousands of seats of Global CX across the globe on both the Business and technical sides, combined with a passion and commitment to partnering with our clients to use that experience to enable their success ongoing.

Michael Lahosky

Director of Technology

Mike has spent the last 25 years supporting technology customers in all facets including networking, telecommunications, server and PC support as well as ACD/PBX and VOIP technologies. The last 19 years have been spent supporting these technologies in the contact center industry. Mike’s team is responsible for technical pre-sales, PMO and project life cycle, implementations, Workforce Management delivery and customer satisfaction.

Satya Y

Director – IT Sales

Satya is responsible for our end-to-end IT staff augmentation sales from managing strategic relationships with our enterprise customers and System Integration partners through to managing our onshore and offshore global recruiting centers in the delivery of resources and the quality of work they do. Let Satya and his team bring one of our experts to your project to deliver quickly and with quality on your IT and security initiatives.

Jayesh Dave

Chief Operating Officer, Partner

Jayesh Dave is a founder and a Senior Partner at VortalSoft. He has been a member of the leadership team since Vortalsoft’s inception. As an entrepreneur and a leader of project services, Jayesh has played an integral role in the development of VortalSoft as a premier IT solutions and services company. Jayesh has played a pivotal role in shaping VortalSoft as a key provider in the Contact Center and Computer Telephony Integration arenas.
Under his leadership, VortalSoft has emerged as a premier distributor, partner, and system integrator of Aspect Software. Prior to VortalSoft, Jayesh founded an independent consulting company in 1995, and provided IT consulting services to marquee clients such as Merck-Medco (now Medco Health Solutions). Jayesh holds a Bachelor’s degree in Aerospace Engineering from the Indian Institute of Technology, Bombay (IIT).

Customers and their journeys with VS

Over the past 20 years Vortalsoft has had expanding deepening trusted relationships with our Clients.
What starts as a requisition for a key IT role, or a purchase and implementation of a new contact center platform, becomes over time deeper services in helping our Clients transform their data centers and move to the cloud, take on help desk and desk-side IT functions for them and then managed services where Clients rely on us as members of their extended team to take care, manage and maintain their critical systems and functions. We earn a place at our Clients table by always representing THEIR best interests first. Our teams all have deep experience in managing the technologies that we sell and support, so combined with our deep expertise in technology and operations transformation . We are proud to be partners with our existing Clients across decades and will happily make an introduction so they can tell you what they think of us.