Who is Vortalsoft?
VortalSoft is a privately held, global information technology solutions firm founded in 2000. Our employees collectively have over 500 years of Information Technology business experience. Vortalsoft is a new category of consulting and services firm. We are focused solely on building solutions and capabilities that help companies build competitive differentiation. VortalSoft specializes in developing solutions for both Small to Medium sized companies as well as the Global Enterprise.
Meet Our Team
Chief Financial Officer, Partner
Sanjay is a Senior Partner at Vortalsoft. His responsibilities include guiding and executing the organization’s overall strategic vision and positioning VortalSoft to be one of the foremost leaders in Contact Center and IT Services Solutions company. With decades of experience in working in telecom, information technology and the financial industries, Sanjay has developed an extensive cross-functional experience in business development, technical support operations, conceptualizing and executing new projects, and managing profit centers. Examples of Sanjay’s expertise can be seen at some of finest Fortune 500 companies such as Morgan Stanley, AT&T and Siemens.
Sanjay holds a Master in Computers from JNU, Delhi and Bachelor’s degree in Mathematics from St. Stephens, Delhi.
Ann-Marie Casey McCann (AMC2)
Senior Vice President: Global Contact Center Practice
As Senior Vice President: Global Contact Center Practice, Ann-Marie is our Chief Solutions and Customer officer and is responsible for the strategy and overall management of VortalSoft Global Contact Center Practice, which includes Global Technology & Operations, Enterprise Sales, Implementations, Applications Development, Consulting Services, as well as Delivery Services and Support. In addition to overall leadership of the Contact Center Practice, Ann-Marie is responsible for ensuring our customers ongoing success and satisfaction.
Ann-Marie holds a Bachelor of Commerce Degree from McMaster University, specializing in strategic, operation and international business and an International Degree in Management (IMM/MBA) from Purdue University, Krannert School of Management
With decades of experience leading mission critical build, consulting, transformation and ongoing operations of hundreds of thousands of seats of Global CX across the globe on both the Business and technical sides, combined with a passion and commitment to partnering with our clients to use that experience to enable their success ongoing.
Director of Technology
Mike has spent the last 25 years supporting technology customers in all facets including networking, telecommunications, server and PC support as well as ACD/PBX and VOIP technologies. The last 19 years have been spent supporting these technologies in the contact center industry. Mike’s team is responsible for technical pre-sales, PMO and project life cycle, implementations, Workforce Management delivery and customer satisfaction.
Director – IT Sales
Satya is responsible for our end-to-end IT staff augmentation sales from managing strategic relationships with our enterprise customers and System Integration partners through to managing our onshore and offshore global recruiting centers in the delivery of resources and the quality of work they do. Let Satya and his team bring one of our experts to your project to deliver quickly and with quality on your IT and security initiatives.
Chief Operating Officer, Partner
Jayesh Dave is a founder and a Senior Partner at VortalSoft. He has been a member of the leadership team since Vortalsoft’s inception. As an entrepreneur and a leader of project services, Jayesh has played an integral role in the development of VortalSoft as a premier IT solutions and services company. Jayesh has played a pivotal role in shaping VortalSoft as a key provider in the Contact Center and Computer Telephony Integration arenas.
Under his leadership, VortalSoft has emerged as a premier distributor, partner, and system integrator of Aspect Software. Prior to VortalSoft, Jayesh founded an independent consulting company in 1995, and provided IT consulting services to marquee clients such as Merck-Medco (now Medco Health Solutions). Jayesh holds a Bachelor’s degree in Aerospace Engineering from the Indian Institute of Technology, Bombay (IIT).